Technology has changed and just because a company puts out a product doesn’t mean it works well. This has been a lesson we have learned over time. That is why we only sell products from top manufacturers that we know will support their product and make it reliable. You can count on products from manufacturers such as Cisco, LG, Bogen and Leviton. We have to make our customers happy so we feel we are in this together.
Training
All of our technicians are cross-trained on our products. Because our products are from top manufacturers, the training requirements are rigorous. This allows us to deliver excellent service no matter which technician is working with our customer. This also ensures that we will be able to take care of our customers in the future if any of our employees should move on.
At BCS, we believe that if our customers do not understand how to use their new technology, or if it is not designed properly, we have not done our part. That is why BCS offers training and project management for all projects that are not considered basic. This is done by someone who is trained to manage this function and not just an engineer trying to show a customer how to do a few things.
We are the right people for the job.
All of our employees are held to a high standard. We do not hire the cheapest people we can find. We hire highly qualified people that not only do their job well, but are people that you'll like and would invite into your home. We expect them to be clean, neat and well groomed.
We make it easy!
BCS will custom-design your solution, choosing from our many options of manufacturers and products. We explain the options in plain English and not geek-speak. This makes it less confusing and ensures that you get what you really want.
We make every effort to complete the installation quickly and with as little disruption to your business as possible.
The process:
Initial meeting: Gather an understanding of what the customer wants and needs. Listen closely to what is causing the issues.
Inside Design: BCS engineers and salespeople work together on creating a custom solution for the customer that solves their issues and gives them the best return on the investment.
Presentation: The customer and BCS team sit down to go over the proposed solution and the pricing. The customer typically gives the order and the project starts.
Pre-Cut: This meeting is between the customer, sales person, lead engineer for the project and the training coordinator. Installation, design, training and installation schedules are coordinated as well as detailed programming information gathered.
Bench Testing: Based on the information gathered in the Pre-Cut meeting, the new system is programmed and thouroughly tested in our lab.
Training: The customer is trained on the functionality of the new purchase.
Installation/Cut Date: This is the day that the new system is installed.
Post-Cut: BCS engineers and salesperson meet with the customer to confirm that the installation was completed to the customer’s satisfaction. Any issues that need to be addressed are covered in this meeting.
